Human-centered design (HCD) is a design and management framework that develops solutions to problems by involving the human perspective in all steps of the problem-solving process. Human involvement typically takes place in observing the problem within context, brainstorming, conceptualizing, developing, and implementing the solution.
Methods created by design companies
Every design firm or organization has their own design process. Different disciplines use slightly different language and techniques, but ultimately all these processes are very similar.
The ultimate goal here is to understand the problem different aspects.
- Interviews: Expert interviews, Users interviews, Stack-holders interviews, Group interviews, Body language, 5 Why?
- Audience: Groups, Empathy maps, Personas, Mental Models, Use cases and User Stories, Story Boards, Services Blueprint, Touchpoints, Triggers, and Hooks.
- Desk Research: Quantitative Data, Competitors Analysis, Lighting Demos / Imageboard.
Defining the challenges and figure out how problems could be solved.
- Challenges: How might we, Long-term goal, Design Questions, Business Stuff.
- Solutions: The Map, Card Sharing, Voting Dots, Design Principles, Hooks, The Concept.
- Let’s Do it: Data Gathering (Principles, Inspiration, Human, Technologies).
Time to implement, test and iterate the different solutions.
- Build: Sketch, Rapid Prototyping, Prototypes, Interactions.
- Test: Usability Evaluation, Feedback sessions, User Testing, A/B Testing.
- Iterate: Data Gathering & Design System (Principles, Inspiration, Human, Technologies).