Contextual design (CD) is a user-centered design process developed by Hugh Beyer and Karen Holtzblatt. It incorporates ethnographic methods for gathering data relevant to the product via field studies, rationalizing workflows, and designing human-computer interfaces.

Motivations and Key Principles

  1. The system design must support and extend users’ work practice.
  2. People are experts at what they do – but are unable to articulate their own work practice.
  3. Good design requires partnership and participation with users.
  4. Good design is systemic.
  5. The design depends on explicit representations.

References & Further Readings About Contextual Design

  1. Contextual design - Wikipedia

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  3. Contextual Design - an overview | ScienceDirect Topics

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  4. Contextual Design | The Encyclopedia of Human-Computer Interaction, 2nd Ed.

    Authoritative overview of Contextual Design - written by its inventors

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