The cognitive walkthrough is a usability evaluation method in which one or more evaluators work through a series of tasks and ask a set of questions from the perspective of the user. The focus of the cognitive walkthrough is on understanding the system’s learnability for new or infrequent users.
- This is a usability inspection method that evaluates a system’s anticipated ease-of-use without instruction, coaching, or training.
- Each step of the interaction with the system can be assessed as a step that either moves the individual closer to or further from their goal.
- Evaluators ask four questions for each step in the sequence:
- Will users want to produce whatever effect the action has?
- Will users see the control (button, menu, label, etc.) for the action?
- Will users recognize that the control will produce the effect that they want?
- Will users understand feedback they get, so they can confidently continue on to the next action?
- It should be used with usability testing to uncover different classes of design issues and problems.